This article gives a few steps to try a troubleshoot a network problem whether its Wi-Fi or a wired network. This is only for Windows/Microsoft Computers.
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Try each step below. You must be able to get to a command prompt to do so.
Get your IP Address and Default Gateway:
|
Ipconfig |
Example output: The naming may be different but the format should be similar
Ethernet adapter Wired LAN:
Connection-specific DNS Suffix: Link-local IPv6 Address . . . : ab56::becb:21fa:8f60:e1c8%14 IPv4 Address. . . . . . . . . . . : 192.168.1.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . .: 192.168.1.1 |
Ping the Default Gateway
Ping the Default Gateway Address:
Using the information, we received from the step above, we can now verify that we can reach the
Default gateway which is typically a home router or business router.
Ping 192.168.1.1 - the result of this should be replies as this:
Reply from 192.168.1.1 bytes=32 time<1ms TTL=64
Reply from 192.168.1.1 bytes=32 time<1ms TTL=64
Reply from 192.168.1.1 bytes=32 time<1ms TTL=64
If you get “request timed out” as the response, then the problem exists between this laptop and the router. If you get the replies, move on to the next step.
Ping a website
Next would be to try and ping a website. In this example I’m going to ping google. The IP address that you get as a reply may be different, the point to verify is that you get a reply.
Ping 192.168.1.1 - the result of this should be replies as this:
Reply from 216.239.38.120 bytes=32 time=22ms TTL=118
Reply from 216.239.38.120 bytes=32 time=22ms TTL=118
Reply from 216.239.38.120 bytes=32 time=22ms TTL=118
If you get “request timed out” as the response, then the problem exists between the router and the internet connection and you may need to reboot the router. If you get the replies, check the time value. If it’s over 200ms then there is a latency problem, you may want to try rebooting the router first. If you get replies and the time value is low but, you still can’t open a webpage, try different websites, if the problem is still existing, try pinging different website. Just a note that all webservers may not respond to a “ping” attempt. Both google and yahoo will reply.
If you tried multiple websites and received replies and cannot open a webpage, try a different browser. If this doesn’t work, try to bypass the router completely and open up a webpage.
If all the steps above fail, call technical support.
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